Trust & Safety

Safety at RatedRooms

Trust. Transparency. Peace of Mind.

At RatedRooms , your safety and confidence come first. Whether you’re booking a short escape or a long-awaited holiday, we’re committed to creating a platform that’s secure, transparent, and designed to protect both guests and hosts.

Verified Hosts & Listings

Every villa listed on RatedRooms is personally vetted by our team. We verify key details about the property and only work with hosts who meet our standards for responsiveness, accuracy, and reliability.

Secure Payments & Escrow

To protect guests, we hold all payments in escrow until the booking is complete — unless the host has earned RatedRooms Partner Host status or above. Only our most trusted and established hosts receive early payouts. This ensures your money is secure and helps promote accountability from all hosts.

No Reviews — Just Honest Ratings

Instead of long, biased reviews, we use an anonymous rating system that encourages honesty. Guests can quickly rate their stay across key categories — and even add their own — giving future travellers clearer, more trustworthy insights.

Booking Tips for Guests

• Stick to our platform — Always book and communicate through RatedRooms to stay protected.
• Avoid off-platform payments — We never ask for wire transfers or payments via third-party apps.
• Check the ratings — Our community-driven rating system is your best guide to the real guest experience.
• Trust your instincts — If something feels off, our support team is here to help.

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